Health & Wellness
Health & Wellness
Health & Wellness
Benefits
Benefits
Benefits
• Active period of Membership:
1 year from plan purchase
• Documentation:
Eye injury cover – within 48 hours of accident
o Claim Documents (submit documents within 7 days):
a. Duly filled and signed claim form
b. Original receipts/bills and discharge voucher of the hospital/nursing home
c. Original bills of chemists supported by prescriptions
d. Original Investigation reports and payment receipts
e. Other case papers as mentioned in Claims Form
f. Doctor consultation papers and bills
g. Any other document which is required by OneAssist/ our TPA to adjudicate the claim
h. KYC/ Bank Account related documents (Post Claim Approval)
• Admissibility Guidelines:
For Eye Injury: Claims reporting to be done within 48 hours of discovering the loss.
• Cancellation Grids:
• Active period of Membership:
1 year from plan purchase
• Documentation:
Eye injury cover – within 48 hours of accident
o Claim Documents (submit documents within 7 days):
a. Duly filled and signed claim form
b. Original receipts/bills and discharge voucher of the hospital/nursing home
c. Original bills of chemists supported by prescriptions
d. Original Investigation reports and payment receipts
e. Other case papers as mentioned in Claims Form
f. Doctor consultation papers and bills
g. Any other document which is required by OneAssist/ our TPA to adjudicate the claim
h. KYC/ Bank Account related documents (Post Claim Approval)
• Admissibility Guidelines:
For Eye Injury: Claims reporting to be done within 48 hours of discovering the loss.
• Cancellation Grids:
• Active period of Membership:
1 year from plan purchase
• Documentation:
Eye injury cover – within 48 hours of accident
o Claim Documents (submit documents within 7 days):
a. Duly filled and signed claim form
b. Original receipts/bills and discharge voucher of the hospital/nursing home
c. Original bills of chemists supported by prescriptions
d. Original Investigation reports and payment receipts
e. Other case papers as mentioned in Claims Form
f. Doctor consultation papers and bills
g. Any other document which is required by OneAssist/ our TPA to adjudicate the claim
h. KYC/ Bank Account related documents (Post Claim Approval)
• Admissibility Guidelines:
For Eye Injury: Claims reporting to be done within 48 hours of discovering the loss.
• Cancellation Grids:
The above refund percentage is on Plan Fee. NO refund applicable if any of the services are used within
the first 15 days.
• How to raise claim –
For claims related to eye injury cover and other features, you can raise a service request through our
toll-free number – 18001233330 within 48 hrs of discovering the loss.
The above refund percentage is on Plan Fee. NO refund applicable if any of the services are used within
the first 15 days.
• How to raise claim –
For claims related to eye injury cover and other features, you can raise a service request through our
toll-free number – 18001233330 within 48 hrs of discovering the loss.
The above refund percentage is on Plan Fee. NO refund applicable if any of the services are used within
the first 15 days.
• How to raise claim –
For claims related to eye injury cover and other features, you can raise a service request through our
toll-free number – 18001233330 within 48 hrs of discovering the loss.
STANDARD TERMS AND CONDITIONS
1. DEFINITIONS
1.1 Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which
products/services may have optional add-on components or features, details of which are mentioned in the
Welcome letter kit / Welcome email / Welcome message.
1.2 Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer
and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as
mentioned below. The Plan Fee is inclusive of all applicable taxes.
1.3 Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall
be specifically applicable in relation to each Plan(s).
1.4 Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the
Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
1.5 Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
1.6 Personal Information/Data: shall mean and include such personal and financial information of the Customer
relating to his/her data /or documents, in any medium including financial information such as bank account or
credit card or debit card or other payment instrument details, identification document details including
passport, PAN card details, driving license, etc.
2. PURPOSE
2.1 These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions
Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the
Plan(s) provided by OneAssist.
2.2 These general terms and conditions define the framework and the respective obligations of the parties. Specific
terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer
supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in
writing which shall be annexed to this Terms.
2.3 Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound
by the Terms and the relevant Plan Terms. In the event, the Customer avails of any service or benefit under any
of the Plan Terms, or lodges a service request within the term of the Plan, the Customer shall be deemed to
have accepted the Terms unconditionally.
3. CUSTOMER CONSENTS AND CONFIRMATIONS
3.1 Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the
purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the
privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist
by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
3.2 The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party
including any Service Partner of OneAssist who will be either providing the benefit and/or services on each of
the Plan(s) for the purposes of fulfilment of the services or if required by law.
Terms & Conditions – OneAssist X ShopSe 3
3.3 The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone
calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms
in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to
share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality
standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
3.4 The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s)
or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time. This clause is needed in
case the vendors backing us go out of business. This will help us switch to alternate vendors who may have a
different redemption process.
3.5 The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to
collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and
which shall be at the sole risk and cost of the Customer.
3.6 The Customer acknowledges that OneAssist may engage third parties including Service Partners for the
fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the
Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates
Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
3.7 The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from
OneAssist of information pertaining to its product features / services.
4. TOTAL FEES/CHARGES
4.1 OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the
duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-
time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit
instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including
applicable taxes and levies.
4.2 The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
4.3 Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
5. PROCESSING OF SERVICE REQUESTS
5.1 Any service request made by the Customer under these Terms and Plan Terms shall be subject to the following:
a) The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies
to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan
Terms and communicated to the Customer at a later date;
b) The Customer having provided OneAssist with full and accurate information in connection with the
coverage, as applicable;
c) The Customer having acted in a bona fide manner to make a service request;
5.2 Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service
request from the Customer unless the Plan Fee up to the date of service request has been paid.
6. CANCELLATIONS/ RENEWAL/TERMINATION
6.1 OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive)
on the date it is due.
6.2 OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
a) agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
b) is in violation of applicable law as may be relevant to the use of the Plan(s); or
c) failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide
manner towards OneAssist including by providing false or inaccurate information.
Terms & Conditions – OneAssist X ShopSe 4
6.3 This plan, once purchased, is not cancellable by customer.
7. CONFIDENTIALITY
7.1 OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept
confidential and not disclosed to any third party except to the extent required for fulfilment of services.
8. REPRESENTATIONS AND WARRANTIES
8.1 The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by
the Customer
8.2 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be
true and accurate.
9. OBLIGATIONS AND COVENANTS OF THE CUSTOMER
9.1 The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms
in relation to the use of the Plan(s).
9.2 The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course
of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
a) belongs to another person and to which the user does not have any right to or which is confidential;
b) is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene,
pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful
in any manner whatever;
c) harm minors in any way;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) deceives or misleads the addressee about the origin of such messages or communicates any information
which is grossly offensive or menacing in nature;
f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer resource; or
g) Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with
foreign states, or public order or causes incitement to the commission of any cognizable offence or
prevents investigation of any offence or is insulting to any other nation or violates any other provision of
law.
10. LIMITATION OF LIABILITY
10.1 OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages
(including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied
warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability
under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
11. INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees
and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments,
costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees
arising out of:
a) any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
b) any wilful misconduct, gross negligence or fraud by the Customer;
c) any failure of the Customer to comply with the applicable law;
Terms & Conditions – OneAssist X ShopSe 5
d) any breach of the representations, warranties, obligations and covenants of the Customer or a default
of the Customer’s obligations; and
e) any third-party claims arising out of the Customer’s use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and
not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or
the Plan Terms
12. NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either
(a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight
courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai,
Maharashtra 400059
13. MISCELLANEOUS
13.1 The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no
assignment of the Terms is possible.
13.2 OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any
delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part,
by events, occurrences, or causes beyond the control and without negligence of the parties. Such events,
occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster,
fire, epidemic, quarantine restrictions, outbreak of debilitating disease and any travel restrictions or bans
(including bans on non-essential travel) issued by any governmental authority, lockout and explosions, or any
other events reasonably beyond the control of either party.
13.3 OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of
the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the
Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms,
he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in
section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall
be deemed accepted where the Customer continues to use the services available under the Terms and/or the
Plan Terms one (1) month after the amendment has taken effect. This clause is needed in case the vendors
backing us go out of business. This will help us switch to alternate vendors who may have a different
redemption process.
13.4 The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with
respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of
by the Customer and supersedes all previous communications, representations, understandings, and
agreements, either oral or written.
13.5 The Agreement shall be governed by the laws of the Republic of India.
13.6 All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled
by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed
in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration
proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
14. MISCELLANEOUS
OneAssist provides the following features under the Health & Wellness plan valid for a tenure of 1-year from
the time of plan activation:
STANDARD TERMS AND CONDITIONS
1. DEFINITIONS
1.1 Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which
products/services may have optional add-on components or features, details of which are mentioned in the
Welcome letter kit / Welcome email / Welcome message.
1.2 Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer
and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as
mentioned below. The Plan Fee is inclusive of all applicable taxes.
1.3 Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall
be specifically applicable in relation to each Plan(s).
1.4 Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the
Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
1.5 Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
1.6 Personal Information/Data: shall mean and include such personal and financial information of the Customer
relating to his/her data /or documents, in any medium including financial information such as bank account or
credit card or debit card or other payment instrument details, identification document details including
passport, PAN card details, driving license, etc.
2. PURPOSE
2.1 These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions
Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the
Plan(s) provided by OneAssist.
2.2 These general terms and conditions define the framework and the respective obligations of the parties. Specific
terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer
supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in
writing which shall be annexed to this Terms.
2.3 Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound
by the Terms and the relevant Plan Terms. In the event, the Customer avails of any service or benefit under any
of the Plan Terms, or lodges a service request within the term of the Plan, the Customer shall be deemed to
have accepted the Terms unconditionally.
3. CUSTOMER CONSENTS AND CONFIRMATIONS
3.1 Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the
purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the
privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist
by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
3.2 The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party
including any Service Partner of OneAssist who will be either providing the benefit and/or services on each of
the Plan(s) for the purposes of fulfilment of the services or if required by law.
Terms & Conditions – OneAssist X ShopSe 3
3.3 The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone
calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms
in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to
share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality
standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
3.4 The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s)
or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time. This clause is needed in
case the vendors backing us go out of business. This will help us switch to alternate vendors who may have a
different redemption process.
3.5 The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to
collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and
which shall be at the sole risk and cost of the Customer.
3.6 The Customer acknowledges that OneAssist may engage third parties including Service Partners for the
fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the
Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates
Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
3.7 The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from
OneAssist of information pertaining to its product features / services.
4. TOTAL FEES/CHARGES
4.1 OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the
duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-
time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit
instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including
applicable taxes and levies.
4.2 The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
4.3 Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
5. PROCESSING OF SERVICE REQUESTS
5.1 Any service request made by the Customer under these Terms and Plan Terms shall be subject to the following:
a) The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies
to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan
Terms and communicated to the Customer at a later date;
b) The Customer having provided OneAssist with full and accurate information in connection with the
coverage, as applicable;
c) The Customer having acted in a bona fide manner to make a service request;
5.2 Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service
request from the Customer unless the Plan Fee up to the date of service request has been paid.
6. CANCELLATIONS/ RENEWAL/TERMINATION
6.1 OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive)
on the date it is due.
6.2 OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
a) agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
b) is in violation of applicable law as may be relevant to the use of the Plan(s); or
c) failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide
manner towards OneAssist including by providing false or inaccurate information.
Terms & Conditions – OneAssist X ShopSe 4
6.3 This plan, once purchased, is not cancellable by customer.
7. CONFIDENTIALITY
7.1 OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept
confidential and not disclosed to any third party except to the extent required for fulfilment of services.
8. REPRESENTATIONS AND WARRANTIES
8.1 The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by
the Customer
8.2 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be
true and accurate.
9. OBLIGATIONS AND COVENANTS OF THE CUSTOMER
9.1 The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms
in relation to the use of the Plan(s).
9.2 The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course
of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
a) belongs to another person and to which the user does not have any right to or which is confidential;
b) is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene,
pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful
in any manner whatever;
c) harm minors in any way;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) deceives or misleads the addressee about the origin of such messages or communicates any information
which is grossly offensive or menacing in nature;
f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer resource; or
g) Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with
foreign states, or public order or causes incitement to the commission of any cognizable offence or
prevents investigation of any offence or is insulting to any other nation or violates any other provision of
law.
10. LIMITATION OF LIABILITY
10.1 OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages
(including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied
warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability
under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
11. INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees
and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments,
costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees
arising out of:
a) any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
b) any wilful misconduct, gross negligence or fraud by the Customer;
c) any failure of the Customer to comply with the applicable law;
Terms & Conditions – OneAssist X ShopSe 5
d) any breach of the representations, warranties, obligations and covenants of the Customer or a default
of the Customer’s obligations; and
e) any third-party claims arising out of the Customer’s use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and
not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or
the Plan Terms
12. NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either
(a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight
courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai,
Maharashtra 400059
13. MISCELLANEOUS
13.1 The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no
assignment of the Terms is possible.
13.2 OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any
delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part,
by events, occurrences, or causes beyond the control and without negligence of the parties. Such events,
occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster,
fire, epidemic, quarantine restrictions, outbreak of debilitating disease and any travel restrictions or bans
(including bans on non-essential travel) issued by any governmental authority, lockout and explosions, or any
other events reasonably beyond the control of either party.
13.3 OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of
the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the
Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms,
he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in
section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall
be deemed accepted where the Customer continues to use the services available under the Terms and/or the
Plan Terms one (1) month after the amendment has taken effect. This clause is needed in case the vendors
backing us go out of business. This will help us switch to alternate vendors who may have a different
redemption process.
13.4 The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with
respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of
by the Customer and supersedes all previous communications, representations, understandings, and
agreements, either oral or written.
13.5 The Agreement shall be governed by the laws of the Republic of India.
13.6 All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled
by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed
in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration
proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
14. MISCELLANEOUS
OneAssist provides the following features under the Health & Wellness plan valid for a tenure of 1-year from
the time of plan activation:
STANDARD TERMS AND CONDITIONS
1. DEFINITIONS
1.1 Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which
products/services may have optional add-on components or features, details of which are mentioned in the
Welcome letter kit / Welcome email / Welcome message.
1.2 Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer
and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as
mentioned below. The Plan Fee is inclusive of all applicable taxes.
1.3 Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall
be specifically applicable in relation to each Plan(s).
1.4 Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the
Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
1.5 Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
1.6 Personal Information/Data: shall mean and include such personal and financial information of the Customer
relating to his/her data /or documents, in any medium including financial information such as bank account or
credit card or debit card or other payment instrument details, identification document details including
passport, PAN card details, driving license, etc.
2. PURPOSE
2.1 These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions
Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the
Plan(s) provided by OneAssist.
2.2 These general terms and conditions define the framework and the respective obligations of the parties. Specific
terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer
supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in
writing which shall be annexed to this Terms.
2.3 Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound
by the Terms and the relevant Plan Terms. In the event, the Customer avails of any service or benefit under any
of the Plan Terms, or lodges a service request within the term of the Plan, the Customer shall be deemed to
have accepted the Terms unconditionally.
3. CUSTOMER CONSENTS AND CONFIRMATIONS
3.1 Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the
purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the
privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist
by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
3.2 The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party
including any Service Partner of OneAssist who will be either providing the benefit and/or services on each of
the Plan(s) for the purposes of fulfilment of the services or if required by law.
Terms & Conditions – OneAssist X ShopSe 3
3.3 The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone
calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms
in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to
share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality
standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
3.4 The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s)
or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time. This clause is needed in
case the vendors backing us go out of business. This will help us switch to alternate vendors who may have a
different redemption process.
3.5 The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to
collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and
which shall be at the sole risk and cost of the Customer.
3.6 The Customer acknowledges that OneAssist may engage third parties including Service Partners for the
fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the
Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates
Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
3.7 The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from
OneAssist of information pertaining to its product features / services.
4. TOTAL FEES/CHARGES
4.1 OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the
duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-
time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit
instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including
applicable taxes and levies.
4.2 The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
4.3 Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
5. PROCESSING OF SERVICE REQUESTS
5.1 Any service request made by the Customer under these Terms and Plan Terms shall be subject to the following:
a) The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies
to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan
Terms and communicated to the Customer at a later date;
b) The Customer having provided OneAssist with full and accurate information in connection with the
coverage, as applicable;
c) The Customer having acted in a bona fide manner to make a service request;
5.2 Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service
request from the Customer unless the Plan Fee up to the date of service request has been paid.
6. CANCELLATIONS/ RENEWAL/TERMINATION
6.1 OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive)
on the date it is due.
6.2 OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
a) agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
b) is in violation of applicable law as may be relevant to the use of the Plan(s); or
c) failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide
manner towards OneAssist including by providing false or inaccurate information.
Terms & Conditions – OneAssist X ShopSe 4
6.3 This plan, once purchased, is not cancellable by customer.
7. CONFIDENTIALITY
7.1 OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept
confidential and not disclosed to any third party except to the extent required for fulfilment of services.
8. REPRESENTATIONS AND WARRANTIES
8.1 The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by
the Customer
8.2 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be
true and accurate.
9. OBLIGATIONS AND COVENANTS OF THE CUSTOMER
9.1 The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms
in relation to the use of the Plan(s).
9.2 The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course
of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
a) belongs to another person and to which the user does not have any right to or which is confidential;
b) is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene,
pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful
in any manner whatever;
c) harm minors in any way;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) deceives or misleads the addressee about the origin of such messages or communicates any information
which is grossly offensive or menacing in nature;
f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer resource; or
g) Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with
foreign states, or public order or causes incitement to the commission of any cognizable offence or
prevents investigation of any offence or is insulting to any other nation or violates any other provision of
law.
10. LIMITATION OF LIABILITY
10.1 OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages
(including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied
warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability
under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
11. INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees
and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments,
costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees
arising out of:
a) any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
b) any wilful misconduct, gross negligence or fraud by the Customer;
c) any failure of the Customer to comply with the applicable law;
Terms & Conditions – OneAssist X ShopSe 5
d) any breach of the representations, warranties, obligations and covenants of the Customer or a default
of the Customer’s obligations; and
e) any third-party claims arising out of the Customer’s use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and
not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or
the Plan Terms
12. NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either
(a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight
courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai,
Maharashtra 400059
13. MISCELLANEOUS
13.1 The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no
assignment of the Terms is possible.
13.2 OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any
delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part,
by events, occurrences, or causes beyond the control and without negligence of the parties. Such events,
occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster,
fire, epidemic, quarantine restrictions, outbreak of debilitating disease and any travel restrictions or bans
(including bans on non-essential travel) issued by any governmental authority, lockout and explosions, or any
other events reasonably beyond the control of either party.
13.3 OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of
the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the
Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms,
he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in
section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall
be deemed accepted where the Customer continues to use the services available under the Terms and/or the
Plan Terms one (1) month after the amendment has taken effect. This clause is needed in case the vendors
backing us go out of business. This will help us switch to alternate vendors who may have a different
redemption process.
13.4 The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with
respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of
by the Customer and supersedes all previous communications, representations, understandings, and
agreements, either oral or written.
13.5 The Agreement shall be governed by the laws of the Republic of India.
13.6 All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled
by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed
in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration
proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
14. MISCELLANEOUS
OneAssist provides the following features under the Health & Wellness plan valid for a tenure of 1-year from
the time of plan activation:
Please note the following T&Cs for the above given features:
Eye Injury cover:
Benefit: Benefit Cover up to SI (Up to 50,000) (self only) for Eye Injury Cover in the event of accident.
Coverage conditions:
Please note the following T&Cs for the above given features:
Eye Injury cover:
Benefit: Benefit Cover up to SI (Up to 50,000) (self only) for Eye Injury Cover in the event of accident.
Coverage conditions:
Please note the following T&Cs for the above given features:
Eye Injury cover:
Benefit: Benefit Cover up to SI (Up to 50,000) (self only) for Eye Injury Cover in the event of accident.
Coverage conditions:
Claims payout – Re-imbursement
Eligibility – The coverage will only be provided to the persons in the age band inclusive of 18 years – 60 years
old (age last birthday).
Intimation – Within plan period
Documents required -
1. Duly filled and signed claim form
2. Original receipts/bills and discharge voucher of the hospital/nursing home
3. Original bills of chemists supported by prescriptions
4. Original Investigation reports and payment receipts
5. Other case papers as mentioned in Claims Form
6. Doctor consultation papers and bills
7. Any other document which is required by insurer/our TPA to adjudicate the claim
8. KYC/ Bank Account related documents (Post Claim Approval)
Doctor on call (teleconsultation + e-prescription):
• Teleconsultation should be used for providing non-critical care, for a follow up or second opinion,
reviewing medical reports, initial treatments etc. While Teleconsultation is not intended to replace
the regular doctor or specialist for common or chronic conditions, a teleconsultation can
sometimes substitute a doctor’s visit.
• The Services will be available from 10:00 a.m. to 08:00 p.m. on all days except Sundays and
national holidays
• To make an appointment, the customer shall call OneAssist customer service. OneAssist shall route
the call to the backend partner along with user details for servicing the request.
• The appointment for teleconsultation shall be aligned after checking doctor’s and covering User’s
availability.
Terms & Conditions – OneAssist X ShopSe 7
• This service covers the User, his or her spouse, their children, and parents. In case the Patient is a
minor or a legally dependent person, she/he must be assisted by an authorized legal
representative only. Its declaration as such is under its sole responsibility.
• After the Teleconsultation, and if considered as necessary by the partner's doctor, an
• E-prescription can be sent to the Patient via email within 4 hours post consultation. This
• E-prescription can be printed by the User to go to the pharmacy and procure medicines as
recommended by the partner's doctor and for future reference.
• This E-prescription will be valid for one purchase only and cannot be used for renewals. It is the
responsibility of the User to respect this rule.
• This service shall be valid till the expiry date of OneAssist Membership.
Diagnostic tests package:
1. The services are provided by back-end partners of OneAssist Consumer Solutions Limited
2. The pack includes test across 30 parameters from the following profiles: Iron deficiency Lipid
profile Triglycerides Liver profile Kidney profile Thyroid profile
3. The Services will be available from 08:00 a.m. to 04:00 p.m. on all days except Sundays and
national holidays
4. To make an appointment, the customer shall call OneAssist customer service. OneAssist shall
route the call to the backend partner along with user details for servicing the request.
5. The booking will be done and will be confirmed basis availability at the chosen Diagnostic Lab
partner
6. Fasting of 10-12 hours would be required, wherever applicable
7. The Diagnostic Lab partners have a certified quality protocol in place. Factors such as
physiological disturbances, fever, dehydration, haemolysis, etc. can cause variation in reported
results
8. In case blood sample gets lysed, the Diagnostic Lab partner will approach for a fresh sample
collection, the same day or another mutually decided date
Claims payout – Re-imbursement
Eligibility – The coverage will only be provided to the persons in the age band inclusive of 18 years – 60 years
old (age last birthday).
Intimation – Within plan period
Documents required -
1. Duly filled and signed claim form
2. Original receipts/bills and discharge voucher of the hospital/nursing home
3. Original bills of chemists supported by prescriptions
4. Original Investigation reports and payment receipts
5. Other case papers as mentioned in Claims Form
6. Doctor consultation papers and bills
7. Any other document which is required by insurer/our TPA to adjudicate the claim
8. KYC/ Bank Account related documents (Post Claim Approval)
Doctor on call (teleconsultation + e-prescription):
• Teleconsultation should be used for providing non-critical care, for a follow up or second opinion,
reviewing medical reports, initial treatments etc. While Teleconsultation is not intended to replace
the regular doctor or specialist for common or chronic conditions, a teleconsultation can
sometimes substitute a doctor’s visit.
• The Services will be available from 10:00 a.m. to 08:00 p.m. on all days except Sundays and
national holidays
• To make an appointment, the customer shall call OneAssist customer service. OneAssist shall route
the call to the backend partner along with user details for servicing the request.
• The appointment for teleconsultation shall be aligned after checking doctor’s and covering User’s
availability.
Terms & Conditions – OneAssist X ShopSe 7
• This service covers the User, his or her spouse, their children, and parents. In case the Patient is a
minor or a legally dependent person, she/he must be assisted by an authorized legal
representative only. Its declaration as such is under its sole responsibility.
• After the Teleconsultation, and if considered as necessary by the partner's doctor, an
• E-prescription can be sent to the Patient via email within 4 hours post consultation. This
• E-prescription can be printed by the User to go to the pharmacy and procure medicines as
recommended by the partner's doctor and for future reference.
• This E-prescription will be valid for one purchase only and cannot be used for renewals. It is the
responsibility of the User to respect this rule.
• This service shall be valid till the expiry date of OneAssist Membership.
Diagnostic tests package:
1. The services are provided by back-end partners of OneAssist Consumer Solutions Limited
2. The pack includes test across 30 parameters from the following profiles: Iron deficiency Lipid
profile Triglycerides Liver profile Kidney profile Thyroid profile
3. The Services will be available from 08:00 a.m. to 04:00 p.m. on all days except Sundays and
national holidays
4. To make an appointment, the customer shall call OneAssist customer service. OneAssist shall
route the call to the backend partner along with user details for servicing the request.
5. The booking will be done and will be confirmed basis availability at the chosen Diagnostic Lab
partner
6. Fasting of 10-12 hours would be required, wherever applicable
7. The Diagnostic Lab partners have a certified quality protocol in place. Factors such as
physiological disturbances, fever, dehydration, haemolysis, etc. can cause variation in reported
results
8. In case blood sample gets lysed, the Diagnostic Lab partner will approach for a fresh sample
collection, the same day or another mutually decided date
Claims payout – Re-imbursement
Eligibility – The coverage will only be provided to the persons in the age band inclusive of 18 years – 60 years
old (age last birthday).
Intimation – Within plan period
Documents required -
1. Duly filled and signed claim form
2. Original receipts/bills and discharge voucher of the hospital/nursing home
3. Original bills of chemists supported by prescriptions
4. Original Investigation reports and payment receipts
5. Other case papers as mentioned in Claims Form
6. Doctor consultation papers and bills
7. Any other document which is required by insurer/our TPA to adjudicate the claim
8. KYC/ Bank Account related documents (Post Claim Approval)
Doctor on call (teleconsultation + e-prescription):
• Teleconsultation should be used for providing non-critical care, for a follow up or second opinion,
reviewing medical reports, initial treatments etc. While Teleconsultation is not intended to replace
the regular doctor or specialist for common or chronic conditions, a teleconsultation can
sometimes substitute a doctor’s visit.
• The Services will be available from 10:00 a.m. to 08:00 p.m. on all days except Sundays and
national holidays
• To make an appointment, the customer shall call OneAssist customer service. OneAssist shall route
the call to the backend partner along with user details for servicing the request.
• The appointment for teleconsultation shall be aligned after checking doctor’s and covering User’s
availability.
Terms & Conditions – OneAssist X ShopSe 7
• This service covers the User, his or her spouse, their children, and parents. In case the Patient is a
minor or a legally dependent person, she/he must be assisted by an authorized legal
representative only. Its declaration as such is under its sole responsibility.
• After the Teleconsultation, and if considered as necessary by the partner's doctor, an
• E-prescription can be sent to the Patient via email within 4 hours post consultation. This
• E-prescription can be printed by the User to go to the pharmacy and procure medicines as
recommended by the partner's doctor and for future reference.
• This E-prescription will be valid for one purchase only and cannot be used for renewals. It is the
responsibility of the User to respect this rule.
• This service shall be valid till the expiry date of OneAssist Membership.
Diagnostic tests package:
1. The services are provided by back-end partners of OneAssist Consumer Solutions Limited
2. The pack includes test across 30 parameters from the following profiles: Iron deficiency Lipid
profile Triglycerides Liver profile Kidney profile Thyroid profile
3. The Services will be available from 08:00 a.m. to 04:00 p.m. on all days except Sundays and
national holidays
4. To make an appointment, the customer shall call OneAssist customer service. OneAssist shall
route the call to the backend partner along with user details for servicing the request.
5. The booking will be done and will be confirmed basis availability at the chosen Diagnostic Lab
partner
6. Fasting of 10-12 hours would be required, wherever applicable
7. The Diagnostic Lab partners have a certified quality protocol in place. Factors such as
physiological disturbances, fever, dehydration, haemolysis, etc. can cause variation in reported
results
8. In case blood sample gets lysed, the Diagnostic Lab partner will approach for a fresh sample
collection, the same day or another mutually decided date