Cancellation and Refund Policy

These terms will apply if the merchant does not have a clearly defined refund policy on its website. In case the merchant has a refund policy published on its website, the same will be applicable.

• Cancellation and refund requests must come from the merchant. ShopSe will not entertain any refund requests directly from the customer.

• Once the product is purchased and an invoice has been issued, the merchant will have the final authority to accept or reject the cancellation request.

• The merchant is not liable to accept refund or return requests for the product if there is any issue with the device post-delivery or pickup.

• Customers should contact the OEM or service centers to address any defects with the product.

• Refund TAT is defined by the banks or the lending partner and may differ from bank to bank. Refund details will be provided in the loan document post-transaction.

• By default, the products sold in-store via the ShopSe platform are non-refundable.

• ShopSe reserves the right to change, amend, or otherwise modify the terms and conditions at any time without prior notice.

Contacting ShopSe

If you have any questions, queries, concerns, or feedback about this policy or our related practices, please email us at care@getshopse.com.

Grievance Officer

Details of the Grievance Officer of the Company are provided below:

Rajat Saxena
Newbazaar Technologies Private Limited
208, B Wing, BOOMERANG BUILDING, Yadav Nagar, Chandivali, Powai, Mumbai, Maharashtra - 400072
care@getshopse.com

You may contact the Grievance Officer in relation to any grievances concerning this policy.