Questions? Look here.

Question 1

What is ShopSe?

Answer

ShopSe facilitates purchases on Instant No Cost EMIs using your credit / debit cards. Completely digital, we ask for no documentation. Rest assured, you will find the best No-Cost EMI options available in the market only on ShopSe.

Question 2

How will I pay my EMIs back?

Answer

Your EMIs will be part of your monthly credit card statement. You can continue paying for your credit card bills as you normally do.

Question 3

My transaction is successful. When is my first EMI due?

Answer

Your first EMI will reflect in your next statement after making the purchase.

Question 4

What if I forget or fail to pay my EMI on time?

Answer

If you do not pay your credit card bill on time, your card may get blocked. The bank will also apply additional charges for late fees. This will impact your bureau score negatively, hence it is advised to make timely payments of your credit card dues.

Question 5

How do I contact the ShopSe team?

Answer

You can call us at 022-49390009 or drop a mail on care@getshopse.com. We will get in touch with you within 24 hours.

Question 6

How does Credit Card EMI work?

Answer

You can now avail EMI using your Credit Cards. While the entire purchase amount gets blocked on your card, the bank o converts the transaction in EMIs as per your selected plan. You will be billed for the EMI in your monthly credit card statements. The bank will charge GST on the interest amount.

Question 7

Are there any additional charges if I do not repay on time?

Answer

Yes. The bank will charge additional penalties in case the repayment is not made on time.

Question 8

How do I contact my bank?

Answer

Please find the customer care contact number of you bank below - 1. Axis bank - 18604195555 2. HDFC bank - 18004254332 3. ICICI bank - 18601207777 4. Kotak Mahindra bank - 18602662666 5. RBL bank - 02271190900 6. Standard Chartered - 18003451000 7. State Bank of India - 18601801290

Question 9

How long does it take for the EMI conversion?

Answer

EMI conversion is subject to approval from your bank. It usually takes 5-7 days for EMI conversion. For any further delay, please contact you bank.

Question 10

Can my the EMI conversion of my transaction be declined?

Answer

Yes. The EMI conversion for your transaction may be declined by your bank because of one of the following reasons. Please note these are only indicative. 1. The card does not support EMI transactions. 2. You are using a corporate card/business card. 3. The tenure selected is not applicable for the purchase. Do reach out to you bank for further details.

Question 11

My credit card statement has been generated and I have been charged the full EMI amount. What should I do?

Answer

This can happen if the bill got generated within 5-7 days of the transaction before it could be converted to EMI. In this case, once the EMI conversion happens, your bill amount will reduce. You will be required to pay only the EMI amount and not the total transaction amount
If your EMI has still not converted, please reach out to us at care@getshopse.com with a copy of your statement.