provisions of Indian laws and regulations including but not limited to the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011 under the Information Technology Act, 2000, the
Aadhaar Act, 2016 and its amendments, including the Aadhaar Regulations; that require
use our Services or download, install and/or use the Sites.
- Newbazaar Technologies Pvt Ltd.(‘ShopSe’, 'we', 'our' or 'us') recognizes the importance
respect to the access and use of www.getshopse.in and mobile Application ('Sites /
Platforms ') as owned and operated by us and/or our affiliates and payment facilitation
services including bill payment services provided by us ('Services'). The term Sites will
also include all pages that are sub-domains or are associated or within each Site and all
devices, applications, features, technologies, functionalities and other services that
ShopSe operates or offers through such Sites.
merchants/sellers/billers, customers/buyers/consumers, or any other persons using
understand our policies and procedures regarding the collection, handling and use of
your personal information.
and consent to the processing of your Personal Information. Personal Information
means and includes all information that can be linked to a specific individual also
includes Sensitive Personal Information (all Personal Information which requires
heightened data protection measures due to its sensitive and personal nature), both,
hereinafter referred to as “Personal Information”, excluding any information that is freely
available or accessible in the public domain. Please note, we offer our Sites or Services
under our Site only in India
- We collect such information about you which is essential to operate our business and to
enable us to deliver and improve our Services. We may obtain the following information
about you and your device from which you avail Services
- For providing Services we require certain information for registration such as
your name, physical addresses, postal addresses, location, telephone, mobile
and fax numbers; and certain information about your personal identity such as
gender, age, photograph etc. For User Identification we may need your PAN
card number, KYC related information such as videos or other online/ offline
verification documents as mandated by relevant regulatory authorities, your
business-related information. Aadhaar information including Aadhaar number
or Virtual ID for the purposes of e-KYC/Offline KYC authentication with the
Unique Identification Authority of India (UIDAI). Note that submission of
Aadhaar information is not mandatory for e-KYC authentication, you can also
use other types of information for completing your KYC. Further, we also collect
and store your usernames, passwords, email addresses, OTP, your device
details such as device identifier, internet bandwidth, mobile device model,
browser plug-ins, and cookies or similar technologies that may identify your
browser/ our application and plug-ins, and time spent, and IP address and other
security-related information that you use for our Sites in relation to our Services.
Service Usage and Transactional Information: For enabling you to make payments
using our Services, we may, upon your consent, collect, your financial information such
as your bank account or details mentioned on your credit cards or debit cards, or other
payment instrument details etc. that are required for a successful transaction. Further,
for certain Services, including our bill payment service, we require your bill payment
account information such as your account number, payment history, your account
history with us etc. We also store transaction details such as amount spent, merchant
name, transaction ID, date and time of the transaction, of your transactions. Further, we
may also store information relating to your income, employment and lifestyle levels.
Correspondence Information: We collect the content, information about your
correspondence, the destination/origin of communications between you and any other
person using our Services, which include email communications, blog, chat room and
discussion board communications, instant message communications, experts forum
communications, facsimile mail communications, membership of mailing lists etc.
Stored Information: We may collect any data or information relating to you which is
either created by you or by a third party while availing various ShopSe services, or data
which you wish to store on our servers such as usernames, image files, documents, etc.
or which may be required to display information to you through our Service.
One Time Password ('OTP'): OTP is a one-time password which is provided by your
issuing bank in order to carry out the second-factor authentication of your debit/credit
card. If you opt for our 'one tap' feature, you understand that we will be able to retrieve
your OTP from the message received on your mobile and populate and submit the OTP
on the issuer's page for second factor authentication of your debit/credit card.
Information from other sources: We collect information about your navigation using our
Services, for example, the URLs of websites from which you reach our Site, websites or
pages of merchants you visit using our Services. Further we may also collect certain
information from your sms sent by alphanumeric senders. We and our service providers
or business partners may also collect your Personal Information from third parties or
information made publicly available including but not limited to:
- credit score, financial history and other information for the purpose of verifying and
authenticating a transaction request you place with us to prevent suspicious
transactions, or to comply with court judgements and orders, from credit reference and
fraud prevention agencies:
- your demographic and photo information including but not limited to Aadhaar number,
address, gender, and date of birth as a response received from UIDAI upon successful
Aadhaar e-KYC/Offline KYC.
Information may be collected at various stages of your usage of the Sites such as:
- visiting our Sites
- registering on the Site as an “user” or “merchant” or any other relationship that
may be governed by terms and conditions listed on the Site
- transacting or attempting to transact on the Site
- accessing links, e-mails, chat conversations, feedbacks, notifications sent or
owned by ShopSe and if you opt to participate in our occasional surveys
- otherwise dealing with any of the ShopSe affiliates / entities / subsidiaries /
Purpose and use of information
- We understand the importance of your Information and ensure that it is used for the intended purpose.
accordance with the applicable law, as long as you subscribe to or use our Services
- We require the profiling information which includes details such as identity details,
contact details, usernames and passwords in order to manage our relationship with you,
creation of your account and verification of your identity and access privileges and
provide Services offered by us or services offered by merchants, third party service
providers, our business partners or our subsidiaries, affiliates, associates.
- To conduct the KYC compliance process as a mandatory prerequisite as per the
requirements of various regulatory bodies, including UIDAI under the Aadhaar Act and
its Regulations; to validate, process and/or share your KYC information with other
intermediaries, Regulated Entities (REs) or financial institutions or with any other
service providers as may be required; to process payments on your behalf and on your
instructions; communicate with you for your queries, transactions, and/or any other
regulatory requirement, etc.; to authenticate any transaction processed through the Site.
- To carry credit checks, screenings or due diligence checks as lawfully required by us for
providing the Services or processing the loan/credit lines/EMI transactions; detect and
protect us against error, fraud, money laundering and other criminal activity.
- To enforce our terms and conditions; to meet legal obligations.
- To resolve disputes; troubleshoot problems; technical support and fixing bugs; help
promote a safe service; to identify security breaches and attacks; investigating,
preventing, and taking action on illegal or suspected fraud or money laundering
activities and conducting forensic audits as part of internal or external audit or
investigation by ShopSe or government agencies located within India or outside the
- To improve our Services, we need to constantly update and alter our business and
marketing strategies for which we require the navigational and log information to
determine and analyse the merchants, markets, technology, operating systems,
browsers, devices, locations from which our Services are used most or used least. For
example, such information and its analysis will help us focus more on your needs by
providing you a wider range of Services, or developing updates for particular operating
systems and mobile application versions, etc. Further, the information collected helps us
offer you other products, programs, or services that we believe may be of interest to
you. In addition, such information collected will help us alert you in case of software
- We want to serve you better and therefore we require your correspondence information
in order to enable us to learn about the information and content of communications by
you such that we can deduce your feedback from such communications, analyse,
endeavour to improve, ask you for further feedback, reply.
- The data collected by cookies helps us track, analyse and understand User trends so as
to enable us to understand lacunas (such as slow response time on our website page)
and improve your interactive experience of using our Services, our web design, features
- We will use your Information for marketing purposes. To inform you about online and
offline offers, products, services, and updates; customizing and improving your
experience by marketing, presenting advertising, and offering tailored products and
- We access data or information stored by third parties in case required for providing you
uninterrupted and satisfactory Services or in case consented by you.
- For enabling you to make quicker transactions and relieving you from the hassle of
copying/ keying in the 6 digit OTP, we have developed advanced technologies which
would automatically retrieve the OTP and the mention the same in the relevant column
of the transaction page.
physical address, device information, email address when coupled with information
which is not Personal Information such as speed of typing, the maximum screen area
usage, other patterns and data help us detect and protect Users and ourselves against
errors, fraud, or other criminal activity.
- Further, we may use the data and Information collected/ stored as mentioned above for
improving our services, improving user experience, risk checks, strengthening our
security checks, for analysis, for offering you new features in the existing services you
are availing or offering altogether new product/ service which may be relevant for you
and such other purposes. We collect and use some of your Information in an
aggregated form to compile statistical and demographical profiles for our business and
marketing activities and to customise our Services to you. It is clarified that the
consolidated Information of all Users which has been collected by us or provided to us,
is the property of ShopSe and we may use it, in whole or in part, at our sole discretion
and without any compensation to you, for any legitimate purpose and you hereby
confirm that you have no objection to the aforesaid use of your Information.
- While we may also process your Personal Information for other legitimate business
cases, we ensure to take appropriate steps to minimize the processing to the extent
possible, making it less intrusive to your privacy.
Cookies or Similar Technologies:
We use data collection devices such as "cookies” or similar technologies on certain
pages of the Sites to help analyse our web page flow, measure promotional
effectiveness, and promote trust and safety. "Cookies" are small files placed on your
device hard-drive/storage that assist us in providing our services. Cookies do not
contain any of your Personal Information. We offer certain features that are only
available through the use of a "cookie" or similar technologies. If your web browser
settings permit, cookies can be sent to your web browser for recording information
about your online preferences and allowing us to cater to your interests in a better
manner. You can set your browser to notify you when you are sent a cookie, giving you
the chance to decide whether or not to accept it. If you do accept a cookie, you thereby
to allow you to enter your password less frequently during a session. Most cookies are
"session cookies," meaning that they are automatically deleted from your device hard-
drive/storage at the end of a session. You are always free to decline/delete our cookies
or similar technologies if your browser/device permits, although in that case you may
not be able to use certain features on the Sites and you may be required to re-enter
your password more frequently during a session. Additionally, you may encounter
"cookies" or other similar technologies on certain pages of the Sites that are placed by
Sharing or Disclosure of Information
Your Personal Information is shared as allowed under applicable laws, after following
due diligence and in line with the purposes set out in this Policy.
We may share your Personal Information in the course of your transaction with different
categories of recipients such as business partners, service providers, merchants,
affiliates, associates, subsidiaries, legally recognized authorities, regulatory bodies,
governmental authorities, financial institutions, internal teams such as marketing,
security, investigation team, etc.
- We do not disclose or share your Information with any third party until essential for
Information security is critical to us and we will not share your Information with any other
third parties except, and only to the extent necessary.
- Personal Information will be shared, as applicable, on need-to-know basis, for the
- for facilitating the services between you and the service provider, as requested
- for the Aadhaar authentication process by submitting Aadhaar information to
Central Identities Data Repository (CIDR) and National Securities Depository Limited
- for complying with applicable laws as well as meeting the Know Your Customer
(KYC) requirements as mandated by various regulatory bodies, whose regulated
service/product you opt through our Services/Sites
- for completing a payment transaction initiated by you on a merchant site, where
based on your instructions, the merchant requests to fetch your Personal Information
- for the purpose of processing your financial product/service requests placed with
us and ensuring that these requests reach the relevant financial institution whose
service/product you have opted for
- if it is required by financial institutions to verify, mitigate, or prevent fraud or to
manage risk or recover funds in accordance with applicable laws/regulations
posting, or other content violates the rights of a third party; or protect the rights, property
or personal safety of our users or the general public
- for grievance redressal and resolution of disputes
- with the internal investigation department within ShopSe or agencies appointed
by ShopSe for investigation purposes located within or outside the Indian jurisdiction
- You acknowledge and agree that in the interests of improving personalisation, for
analysis, for offering new features in the existing services you are availing, offering new
products/ services which may be relevant for you and Service efficiency, we may, under
controlled and secure circumstances, share your Information with our subsidiaries,
affiliates or associates.
- We do not share, disclose or distribute any of your Information to any third party unless
required under an arrangement between ShopSe and the third party for product
enhancement, analysis, risk and security purposes, communication purpose, etc. For
example, ShopSe may, itself or through third parties, send you e-mails, SMS, such other
means to communicate, send reminders for payment, advertise its services, promote
new products and activities or for your invaluable feedback.
- If, by usage of some functionalities of our Service, you receive Information about other
User(s), you agree to keep the same confidential and only use it in connection with the
Services, without disclosing the same to another user or third party.
- In order to ensure that all our Users comply with the user rules, we may monitor your
Information to the extent that this may be required to determine compliance and/or to
identify instances of non-compliance.
- We may disclose the Information pursuant to applicable laws, a directive or order of a
government entity or statutory authority or any judicial or regulatory authority or to law
enforcement agencies in any official investigation including but not limited to cyber
incidents, prosecution and punishment of offences. You agree that ShopSe has the right
to monitor and to disclose Information as may be necessary to satisfy any law,
regulation or other governmental request. We may transfer Your Information or other
information collected, stored, processed by ShopSe to any other entity or organization
located in India or outside India only in case it is necessary for providing Services to You
in connection with Application. We will cooperate with the appropriate law enforcement
authorities in investigating claims of illegal activity.
to use it for any other purpose, we will obtain your consent.
- If you decline to submit Information to us, then we will unfortunately not be in a position
to provide the Services to you.
- If all or some of the business, stock or assets of ShopSe are acquired or merged with
another business entity or there is any amalgamation, demerger, reorganization, or
corporate restricting in any form, we will share all or some of your information with this
entity to continue to provide the Service to you.
- ShopSe does not control the acts of its Users. All Users should be aware that, when
they disclose Information such as their name, e-mail address, etc. to third parties, the
Information may be collected and used by others to send unsolicited e-mail from other
parties, who may or may not be Users. In the event that you encounter any person
improperly collecting or using information about Users, please contact us by emailing
- While the information is shared with third parties as per purposes set out in this Policy,
processing of your Personal Information is governed by their policies. ShopSe ensures
stricter or no less stringent privacy protection obligations are cast on these third-parties,
wherever applicable and to the extent possible. However, ShopSe may share Personal
Information with third-parties such as legally recognized authorities, regulatory bodies,
governmental authorities, and financial institutions as per purposes set out in this Policy
or as per applicable laws. We do not accept any responsibility or liability for usage of
your Personal Information by these third parties or their policies.
Storage and Retention
- To the extent applicable, we store Personal Information within India and retain it in
accordance with applicable laws and for a period no longer than it is required for the
purpose for which it was collected.
- However, we may retain Personal Information related to you if we believe it may be
necessary to prevent fraud or future abuse or if required by law such as in the event of
the pendency of any legal/regulatory proceeding or receipt of any legal and/or
regulatory direction to that effect or for other legitimate purposes.
We collect, store or retain the Personal Information in compliance with the applicable
laws and regulations. Some Personal Information (for e.g., Aadhar XML file) may be
collected and stored only for a short duration and some Personal Information(for e.g.,
Credit or debit card numbers) may not be stored at our end, but directly transferred to
third parties who are required and authorised to use, store or transfer the Information.
Once the Personal Information has reached its retention period, it shall be deleted in
compliance with applicable laws.
Security of Information
- ShopSe is an ISO 27001 and PCI DSS certified entity. We work to protect the security of
your information during transmission by using appropriate software, which encrypts
information you input. This encrypted information is stored on secure
systems/computers. Further, the database is stored on servers secured behind a
firewall and we ensure that the number of employees involved in the management of
the data centre who have physical access to these computers is limited. Also, we use
advanced security technology to prevent our computers from being accessed by
- We have also implemented information security practices and standards and have in
place information security programmes and policies containing managerial, technical,
operational and physical security measures that are in compliance with the Indian laws
including Aadhar Regulations, so as to protect the Information provided to us from
unauthorized access, use, modification, damage, disclosure or impairment.
- No data transmission over the internet is fully secure, so we cannot ensure or warrant
the security of any information you submit to us. Further, we do not guarantee in any
way, the security of any Information that you transmit or share on the Site; and you do
so at your own risk.
- If any security breach comes to our knowledge, then we may take all steps required to
protect misuse of such Information and may attempt to notify you electronically so that
you can take appropriate protective steps.
- Any of your information which you provide when you use our Services to an open,
public environment or forum including (without limitation) any blog, chat room,
community, classifieds or discussion board, (a) will not be considered confidential, (b)
will not be considered as Information, and (c) is not subject to protection under this
possible that third parties may collect or use such information for their own purposes.
You should accordingly be careful when deciding to share any of your Information in
such public environments. Please note that we are not liable to you or any third party for
any damages that you or any third party may suffer on account of your disclosure of
Information in any public environment.
- Further, you are responsible for maintaining the confidentiality and security of your login
id and password. Please do not share your login, password, and OTP details with
anybody. It shall be your responsibility to intimate us in case of any actual or suspected
compromise to your Personal Information.
- When you are availing products and services of service providers on the Site, Personal
Information may be collected by respective service providers and such Personal
policy and terms of service to understand how your Personal Information will be handled
by such service providers.
- Our services may include links to other websites or applications when you visit our Site.
Such websites or applications are governed by their respective privacy policies, which
are beyond our control. Once you leave our servers (you can tell where you are by
checking the URL in the location bar on your browser or on the m-site you are
redirected to), use of any Personal Information that you provide on these websites or
you are visiting. That policy may differ from ours and you are requested to review those
policies or seek access to the policies from the domain owner before proceeding to use
those applications or websites. We do not accept any responsibility or liability for usage
of your Personal Information by these third parties or their policies.
We process your Personal Information with consent. By using the ShopSe Site or
services and/or by providing your Personal Information, you consent to the processing
disclose to us any Personal Information relating to other people, you represent that you
have the authority to do so and permit us to use the information in accordance with this
Changes to the information
If you are a User and would like to view the information we have collected from you or
you want to correct your information or details, please send us your request by email on
- The User can at any time while availing the services or otherwise, withdraw his/her
consent given previously to ShopSe for collecting, receiving, possessing, storing,
dealing or handling Information of the User or ask for deletion of Personal Information or
User account, by sending us your request by email on firstname.lastname@example.org. In such
case, ShopSe will unfortunately not be in a position to provide the Services to you.
However, ShopSe will be able to retain such Information for the time period in
accordance with the applicable laws.
- We provide all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us, after setting up an account. If
you want to remove your contact information from all our lists and newsletters, please
click on the unsubscribe button on the emailers or write to us at email@example.com.
For the above requests, ShopSe may need to request specific information from you to
confirm your identity and ensure authentication. This is a security measure to ensure
that Personal Information is not disclosed to any person who does not have a right to
receive it or is not incorrectly modified or deleted.
- In cases where you need any further information specific to the product/ services that
you are availing, we request you to read through the Terms and Conditions specific to
the product/service which is easily accessible through the Sites. For seeking any further
information on the same, you can write to us at the details mentioned in the ‘Contacting
ShopSe’ section of this Policy.
- We do not knowingly solicit or collect Personal Information from children under the age
of 18 and use of our Sites is available only to persons who can form a legally binding
contract under the Indian Contract Act, 1872. If you are under the age of 18 years then
you must use the Sites or services under the supervision of your parent, legal guardian,
or any responsible adult.
- ShopSe reserves the right to change, modify, add, or remove portions of this Privacy
ShopSe shall update the same on the website. Users should periodically review this
page for the latest information on our privacy practices. Once posted, those changes
are effective immediately, unless stated otherwise. Continued access or use of the
However, if you do not agree with the changes, please do not continue to use the
Services, or submit Information to us.
processing of your Personal Information or our privacy related practices, please feel
free to email us at firstname.lastname@example.org. We are committed to resolve your queries
within the reasonable time limit. Any delay in the resolution time shall be proactively
communicated to you. Details of our Grievance/Nodal Officer is included in our
Grievance Policy available on the Site.
"If you notice any suspicious activity, data
breaches, or vulnerabilities on our website apps or
services we encourage you to report it to our
information security team immediately.
To report a security issue, please send an email to
email@example.com We take all reports
seriously and will investigate every issue as soon
as possible. Please include as much detail as
possible in your report, including the date and time
of the incident, a description of what happened,
and any screenshots or error messages that you
may have seen."