Question 1

What is ShopSe?

Accepted Answer

ShopSe facilitates purchases on Instant No Cost EMIs using your credit / debit cards. Completely digital, we ask for no documentation. Rest assured, you will find the best No-Cost EMI options available in the market only on ShopSe.

Question 2

How does Debit Card EMI work?

Accepted Answer

You can now avail EMI using your Debit Card. You do not need to have the entire amount payable in your account at the time of transaction. The bank will not block any amount on your card or account for the payment of upcoming EMI's. The bank provides you with pre-approved loan facility and will deduct the EMI amount every month from your account on a particular date.

Question 3

Why is my transaction amount different from the price quoted by merchant?

Accepted Answer

This is due to the special discount available on ShopSe to make your EMI a No cost/Low cost EMI! Enjoy!

Question 4

How will I pay my EMIs back?

Accepted Answer

Your bank will automatically debit your savings A/C for monthly payments for EMIs on due dates. Please make sure you keep sufficient balance in your account to cover for the EMI amount.

Question 5

My transaction is successful. When is my first EMI due?

Accepted Answer

Loans boarded between 1st-19th will have 20th as Statement Date and 5th of following month asPayment Due Date. Eg. Loan Boarding Date - 10th May; Statement Date - 20th May; Payment Due Date - 5th Jun.   Loans boarded between 21st-31st will have 20th of following month as Statement Date and 5th of subsequent following month as Payment Due Date Eg. Loan Boarding Date - 23rd May; Statement Date - 20th Jun; Payment Due Date - 5th Jul

Question 6

What if I forget or fail to pay my EMI on time?

Accepted Answer

The EMIs will be automatically deducted from your account. In case the payment does not go through, it will impact your bureau score negatively.    If the saving account does not have sufficient funds, you will be liable to pay applicable charges as indicated below. Auto Debit return penal interest of 2% plus GST ( @18%subject to change from Govt. instruction) on EMI amount, subject to a minimum Rs. 450 will be levied.

Question 7

Are there any additional charges if I do not repay on time?

Accepted Answer

The bank will charge additional penalties in case the repayment is not made on time.  For Auto Debit return a penal interest 2% plus GST @ 18% whenever applicable (subject to change as per Govt. instruction), subject to a minimum of Rs. 450 will be levied.   For Late Payment Fee a Non-Payment or partial payment of EMI outstanding will attract late payment penalty of Rs.300 plus GST @ 18% (subject to change as per Govt. instruction) irrespective of the EMI outstanding.

Question 8

Can I make a pre-payment or foreclose the loan?

Accepted Answer

Yes. You may close the loan any time by contacting HDFC bank's customer care team.

Question 9

How do I contact ShopSe team?

Accepted Answer

You can call us at 022-49390009 or drop a mail on care@getshopse.com. We will get in touch with you within 24 hours.

Question 10

How do I contact the HDFC Bank?

Accepted Answer

You can find more details about EMI on debit card here.  https://www.hdfcbank.com/personal/borrow/popular-loans/easy-emi/easyemi-on-consumer-durables/emi-on-debit-card   You can also find the regional customer care number applicable for you here - https://www.hdfcbank.com/personal/need-help/customer-care

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